Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Downloadable software products

We require a receipt or proof of purchase to complete your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items

Sale items cannot be refunded.


We only replace items if they are defective or damaged and if you need to exchange it for the same item please send us an email at teresahaddrell@hotmail.co.uk.

Shipping returns

To return your product, please email teresahaddrell@hotmail.co.uk.

You will be responsible for paying for your own shipping costs for returning your item and return shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at teresahaddrell@hotmail.co.uk for questions related to refunds and returns.

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